Dave Norton
Founder and Principal
Dave Norton, Ph.D. is the Founder and Principal of Stone Mantel, a research-led consultancy at the forefront of customer and employee experience strategy.
For the last twenty years, Dave has helped companies like Royal Caribbean, Marriott, US Bank, Best Buy, and Clayton Homes set new standards for customer, service, and employee experience strategy.
Alongside Aransas Savas, he hosts the Experience Strategy Podcast; a show that explores how organizations create deep and meaningful relationships with their customers in a way that delivers on Time Well Spent, Time Well Saved, or Time Well Invested.
He received his Ph.D. in Rhetoric from the University of Minnesota and currently lives in Salt Lake City, Utah.
