Known as The Consumer Champion and founder of www.customerserviceaction.com and www.thecustomerfirstgroup.com, Martin Newman is a force for positive change for both consumers and brands. Martin has leveraged almost four decades of experience  working in consumer sectors heading up the multichannel operations of some of the world’s leading brands including Burberry, Intersport, Pentland Brands (Speedo, Berghaus), Harrods and Ted Baker to author the best-selling book “100 Practical Ways to Improve Customer Experience,” which was shortlisted for the Business Book of the Year Awards 2019. His new book, “The Power of Customer Experience” has just been published.