Stephanie Thum

Chief Advisor, Federal Customer Experience

Qualtrics

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Stephanie is a Certified Customer Experience Professional and Chief Advisor for Federal Customer Experience at Qualtrics. In a past life, Stephanie was the head of CX for a federal government agency where she built a CX program that included strategy and governance practices, metrics and measurements, customer feedback, a contact center, and employee engagement practices. She was also responsible for coordinating her agency’s annual performance plan and report. She is formally trained in strategic planning, budgeting, and performance reporting for government organizations.

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