Stephanie Thum

Founding Principal

Practical CX

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Stephanie Thum, CCXP started her career in customer experience in the B2B world, and eventually became one of the U.S. federal government’s first agency-level heads of customer experience.

She has advised private sector companies and governments around the world on customer experience strategies and tactics. Most recently, she was the chief adviser of Federal customer experience at Qualtrics.

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