Business is personal. Without our partners, success and innovation aren't possible. Discover our key partner sessions at #SAPCXLIVE.
Of all the lessons business leaders learned during the pandemic, the importance of excellent customer service is right at the top. More than ever, customers need fast, quick answers and resolutions. At 2021 #SAPCXLIVE, the intrinsic connection between customer satisfaction, customer loyalty, and business resilience is discussed in LIVE Discussion Rooms, demos, and real-life use cases.
At SAP Customer Experience LIVE: Unplugged, we’ll dive deep into customer service. We’ll explore how brands can deliver exceptional customer service, the benefits of good service, and the role of technology in helping companies improve service while increasing efficiency and lowering costs.
Spotlight on service: 2021 #SAPCXLIVE sessions not to miss
“What do we live for if not to make the world less difficult for each other?” -George Eliot
Customer service is all about helping people and making their lives easier. Doing it right is critical. After all, an unhappy customer will take their business elsewhere.
And in today’s digital-led, experience-driven economy, customer service can be the differentiator that puts your company ahead of – or behind – the pack.
Don’t miss these sessions at #SAPCXLIVE for practical guidance and deep insight from SAP experts and leading brands into the world of modern customer service.
Customer service ROI: Beyond cost reduction
For customer service leaders, balancing service costs and quality is always a challenge. In a live discussion room, John Heald, Global VP of SAP Service Cloud and SAP Sales Cloud, will lead an interactive talk on how new technologies can help companies boost service efficiency while improving customer experience, increasing loyalty and lowering costs.
Smart customer service: From ticket to resolution
Smart customer service combines the best of human and machine intelligence. See a demo of the way the SAP Service Cloud solution uses intelligent technologies to automate routine tasks and empowers your service agents to quickly solve customer problems.
The new reality of utility customer service
The energy and utility industry is going through transformation driven by technological changes, increased competition, environmental requirements, and greater customer expectations. See how customer service is becoming a major differentiator, helping utility companies become customer centric and helping turn challenges into advantages.