What is insurtech: Definition, examples, tips
Learn about insurtech, how it's transforming the industry, and how insurance companies can reap the benefits.
People know they need insurance — and yet, traditionally, it’s often been seen as a cumbersome afterthought or legal necessity that can feel overwhelming and confusing. However, as the customer experience becomes more important and more purchases are made digitally, the insurance industry is moving from selling insurance to helping consumers buy insurance that’s best for them.
Perhaps that’s why embedded insurance is forecasted to grow more than six times larger by 2030 – to $722BN in GWP, with most of the growth in North America and China, according to InsTech London.
Embedded insurance seamlessly integrates insurance coverage into the customer journey or the purchase process for non-insurance products or services, for e.g., car rental through Turo. It is an innovative approach in which there is a type of bundling and sale of insurance coverage, which is embedded directly at the point of sale, thus eliminating the need for additional research or purchases.
Whether it’s purchasing travel insurance alongside flight tickets or including cellphone insurance with a new handset, embedded insurance provides personalized coverage when and where customers need it most.
With advancements in technology, businesses can now offer tailored insurance solutions across a variety of platforms and services, making insurance more accessible, convenient, and contextualized for consumers.
Embedded insurance is about offering affordable, relevant, and customized insurance to customers when they need it most.
Learn about insurtech, how it's transforming the industry, and how insurance companies can reap the benefits.
As part of a larger move toward embedded finances, embedded insurance is growing in popularity. It’s a familiar model in industries like the airline sector, but is catching on across a broad range of industries.
Here are some examples:To win in the digital era, insurance companies need to stand out by delivering personalized experiences. Here's how they can connect with customers and build loyalty.
Consider this scenario: A customer researches a product online, compares prices, and then purchases a product. At the point of sale, they’re offered coverage for their new product.
It’s an easy option — something they can secure with just a few clicks from their mobile device, so they opt for the coverage. There’s no need to hunt elsewhere and make a separate purchase. They get immediate peace of mind.
Flexible, fast, and convenient, embedded insurance provides the kind of customer experience consumers today expect.
A seamless customer experience is a priority for brands today, with 84% of companies that improve their CX seeing increased revenue.
For insurers, embedded insurance offers new ways to reach customers online. By partnering with digital brands that have a broad reach, insurers can offer protection to consumers exactly when they need it.
Other benefits of embedded insurance include:Embedded insurance could prove a gamechanger for the insurance industry by helping insurers reach the right customers at the right time with the right coverage.