Building on its previous achievements, SAP Customer Experience solutions earned 139 Leader positions across multiple market categories in the latest G2 Fall 2024 Reports.
That’s a significant increase from the 113 Leader positions awarded to SAP Commerce Cloud, SAP Emarsys, SAP Sales Cloud, and SAP Service Cloud and in the G2 Summer Reports. SAP’s solutions also increased their TOP3 rankings from 31 to 48.
We’re proud of this recognition, which underscores our unwavering commitment to delivering cutting-edge solutions that drive real value for our customers. We believe that our consistent performance in the G2 reports proves the transformative impact our solutions have on our customers’ business.
Here’s a snapshot of SAP’s global positioning in the G2 Fall 2024 GRID report:
SAP Commerce Cloud — Leader in omnichannel commerce, order management, and e-commerce platforms.
SAP Emarsys — Leader in loyalty management, e-commerce personalization, marketing analytics, personalization engines, and marketing automation.
SAP Sales Cloud — Leader in CRM, sales platforms, and sales analytics.
SAP Service Cloud — Leader in customer self-service and helpdesk.
Trusted reviews: G2 Fall 2024 reports
G2 is a trusted software marketplace for peer reviews, providing insight that companies can use to guide their tech purchasing. That’s what gives the G2 reports so much credibility: They’re based on validated reviews from actual customers.
“This recognition isn’t subjective, as our ranking and scoring methodology is powered by the feedback of real customers,” said Sara Rossio, Chief Product Officer at G2.
“As software buyers turn to their peers to inform buying decisions, there’s not a voice more trusted and authentic than that of an actual customer.”
Smarter sales, service, e-commerce.
Get the ultimate CX AI toolkit HERE.
What our customers are saying
The G2 Fall 2024 reports are more than just industry recognition for SAP; they represent the trust and satisfaction of our users. Since G2’s reports are based on authentic peer reviews, they’re a direct reflection of our customers’ experiences and success.
Here’s what users said about SAP Commerce Cloud:
“Very insightful and powerful e-commerce solution.” (Read the full review here)
“The interface and UI is really good.” (Read the full review here)
Here’s what users said about SAP Emarsys:
“Emarsys has been useful in the running of our omnichannel marketing efforts. It enables me to target specific audience, deliver relevant content across the desired channels, and manage routines.” (Read the full review here)
“Best omnichannel marketing platform.” (Read the full review here)
Here’s what users said about SAP Sales Cloud:
“Centralizes customer data, providing a holistic view of customer interactions and history. It tracks and evaluates sales performance against targets and goals.” (Read the full review here)
“SAP Sales Cloud boosts overall efficiency and productivity.” (Read the full review here)
“My sales team’s superhero” (Read the full review here)
Here’s what users said about SAP Service Cloud:
“Streamlined ticket handling, an extensive knowledge base, and the ability to engage with customers across multiple channels such as phone, email, and chat.” (Read the full review here)
“Ease of use and exceptional interface.” (Read the full review here)
Click here for an overview of SAP Customer Experience. To learn more and request a demo, visit here.
