For the last few centuries, supply chain has been all about efficiently moving mass quantities of products to places where consumers could come pick them up. But one giant company (hint, it’s named after a South American river) turned that paradigm on its head.
The modern supply chain is far more complex than it’s ever been. With supply chain digital transformation, we have the tools to gain unprecedented visibility into every link in the chain. That flow of data can be collected, analyzed, and activated to drive new efficiencies, better customer experience, and ultimately more successful businesses.
In this episode of Tech Unknown, we take you on a journey of supply chain discovery. It starts at a local coffee shop, but the voyage will take you through a farm in Brazil and a fishing fleet in Indonesia. Along the way, you’ll discover what technologies are driving change in the supply chain, what it looks like when businesses get it right, and ultimately how supply chain transformation is the secret weapon for customer experience.
Listen, learn, leap: Supply chain digital transformation benefits for CX and more
What does the modern digital supply chain look like? In this episode, our experts discuss how supply chain digitization creates streams of data that flow into the larger data structure of an organization, and how businesses can harness this data to drive new business models. They examine all aspects of supply chain digital transformation, including:
- How IoT technology enables new business models
- Why blockchain works to add transparency and trust in the supply chain
- How supply chain digitization can drive stellar customer experience
- Best practices to leverage your intelligent digital supply chain
About our guests
Ronald van Loon is the Director of Adversitement, consultant, keynote speaker, and globally renowned digital transformation expert. His work has been published in The Guardian, The Datafloq, Data Science Central, and other sites.
Richard Howells is the Vice President of Solution Marketing for Digital Supply Chain at SAP. He’s an active blogger on Forbes.com, Huffington Post, and the SAP Community Network.
Wise words on digital supply chain
“If we look at intelligent supply chains of the future, they are designed to use data to improve processes, systems, the approach to your business, your marketing, your customer interactions and employee workflows.” – Ronald van Loon
“Custom analytics app building allows you to create enterprise-wide dashboards, robust applications, and provide your end users with guided navigation and drill-down capabilities.” – Richard Howells
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