SAP Commerce Cloud, SAP Sales Cloud, and SAP Service Cloud have been recognized as 2024 TrustRadius Top Rated award winners across multiple categories.
We’re honored to receive these awards, which are a testament to our unwavering commitment to delivering exceptional customer experiences across our product suite. TrustRadius is a buyer intelligence platform trusted by millions of B2B buyers for its authentic customer product reviews.
Customer experience has become the cornerstone of success in today’s business environment. As markets become increasingly competitive and customer expectations continue to rise, organizations must prioritize CX to differentiate themselves and foster long-term customer loyalty. At SAP, we understand the pivotal role that CX plays in driving business growth and sustaining competitive advantage.
TrustRadius Top Rated awards reflect customer trust
These Top Rated awards hold significant importance for SAP as they are solely based on customer sentiment reflected in reviews on TrustRadius.
This recognition underscores the trust and satisfaction of our customers, validating the effectiveness and value of our solutions in meeting their needs and exceeding expectations.
SAP Commerce Cloud, SAP Sales Cloud, and SAP Service Cloud earning TrustRadius Top Rated awards is a powerful testament to the positive feedback and satisfaction of their customers, aid Allyson Havener SVP of Marketing & Community at TrustRadius.
“Building brand trust is essential to winning over today’s buyer. SAP is clearly committed to delivering exceptional cloud solutions that drive business success,” Havener said.
“We congratulate SAP on this well-deserved honor and commend them for their excellence in commerce, sales, and service solutions,” she added.
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SAP CX solutions win in 10 Top Rated categories
Here’s a snapshot of the different market categories under which SAP Customer Experience earned TrustRadius Top Rated recognition:
- SAP Commerce Cloud: e-commerce and order management. SAP Commerce Cloud won the same recognition from TrustRadius last year, making it a repeat winner.
- SAP Sales Cloud: Customer relationship management (CRM), sales intelligence, lead management, sales forecasting, and CPQ.
- SAP Service Cloud: customer engagement, customer experience management, and help desk.
Learn more about these honors and the TrustRadius scoring system for their Top Rated awards here.
We’re incredibly proud of these achievements and express our sincere gratitude to our customers for their continued support and trust. These awards motivate us to continue innovating and delivering best-in-class solutions that enable businesses to excel in customer experience.
TrustRadius Top Rated: What our customers said
Below are few reviews of SAP Customer Experience solutions from customers.
Here’s what users said about SAP Sales Cloud:
“SAP Sales Cloud connecting with our ERP system like a superhero team-up for our sales process. It helps us see our customers better, simplifies tricky sales situations, and speeds up the whole sales journey.” (Read the full review here)
“The product addresses the development of actions focused on low-code and no-code. We have been able to bring greater efficiency to our clients as a result of new AI technologies.” (Read the full review here)
Read all the SAP Sales Cloud customer reviews on TrustRadius here.
Here’s what users said about SAP Service Cloud:
“I recommend it to all companies that need agility in service, quality systems and maximizing results. I see that the entire SAP Service Cloud approach follows a very high quality standard and a great help for better service to the end customer.” (Read the full review here)
“For businesses that are already using other SAP solutions, such as SAP S/4HANA, SAP SuccessFactors, or SAP C/4HANA, SAP Service Cloud offers seamless integration with these systems. This can simplify data exchange, process automation, and provide a unified view of customer information.” (Read the full review here)
Read all the SAP Service Cloud reviews on TrustRadius here.
Here’s what users said about SAP Commerce Cloud:
“It’s like having a Swiss army knife for your e-commerce needs. This platform can address a variety of business problems and scenarios, and its scope is pretty expansive.” (Read the full review here)
“Companies with global operations can benefit from the multi-site, multi-currency, and multi-language capabilities of SAP Commerce Cloud, facilitating a unified commerce platform across diverse geographical locations.” (Read the full review here)
Read all the SAP Commerce Cloud customer reviews on TrustRadius here.
